FAQ
What are the minimum quantities that I can order?
Min. quantity may vary between 50 and 100 units up to your design.
For custom-developed fabrics, the minimum order starts from 500 meters to 1000 meters per fabric type.
What are the lead times?
Sampling - 10-15 days
Bulk Production - 4-6 weeks to be completed using stock fabric and 6-8 weeks for custom produced fabrics.
Do I need to provide garment measurements?
It will be great if you are able to provide the measurements of the garments to create the samples as it will reduce mistakes due to miscommunication.
That will help to reduce lead time and delays as well.
If you have a sample product in your hand, we can receive it and speed up the process.
If not, our pattern making team will create patterns according to the sketching.
Do you have existing patterns or designs that I can use?
Yes, we have a certain amount of patterns and designs that you can use or adjust with different fabrics or patterns.
Do you send fabric or material samples?
We can send physical samples of the materials to review with an extra fee for shipment or we can send you videos and photos of our recommendations for each design.
There will be a few different types of fabric we will recommend for each design based on a few characteristics like:
- The thickness of fabric in GSM
- The handfeel of the fabric
- Type of fabric (for example fleece or terry fabric for hoodies)
Are you guys able to create designs for me?
Yes we can help you to create the designs based on your sketches or images of styles you like.
What if I don’t like the samples you send me?
If you don’t like the samples, we can adjust them accordingly to your requirements and remake another sample that will be sent again for your review.
Am I able to end our partnership if I am not satisfied with the samples?
You can cancel the partnership if the resamples are not to your liking, but can’t cancel when production is confirmed.
Usually, it takes 2 rounds of samples to get all the details correct for production.
How much do you charge for samples?
Sample charges vary on the design and complexity.
Can I get samples made for every size?
You can get samples made in every size, but there will be additional charges for each sample created.
Are my designs protected?
We do not sell or reveal any designs to other customers.
We can sign a non-disclosure agreement to keep your information confidential and we will not divulge your designs and information to other customers.
Would you keep the designs so that I can order more in the future?
We will keep the tech packs and patterns so you can reorder them in the future and it’s advisable to send us the garment for reference.
Do note that as we purchase fabrics from other suppliers, some fabrics may not be in stock after a few months or years.
What happens if I receive defective items?
Before any production we discuss the level of needed quality control with our customer. Any item not matching the requested level of quality control will be returned and fixed/remade.
What are the benefits of using you guys vs doing this on my own?
Doing everything yourself takes time, knowledge and time management to be able to start and run it successfully.
Our advantage is that we are all in one. From pattern making to production, labels to photoshoots.
Working with an experienced team will help you to de-risk costly mistakes, and free up your time to focus on the value creation activities for your business.
It will also allow you to have a manageable workflow to build a strong foundation for your business.
How does our pricing works?
We are a cut & sew manufacturer so we create everything from scratch. As such, there will be charges for different services/products.
1. There are charges for the following:
- Tech Packs
- Pattern & Grading Development
- Samples
- Bulk Production Unit Cost (inclusive of fabric + cut & sew + decoration)
- Labels, Tags & Custom Packaging
- Shipping of samples
- Shipping of bulk production + duties/taxes
- Product Photoshoot
- E-commerce Photoshoot
The exact pricing will depend on your design complexity, fabric required & order quantities as there are many variables involved.
We suggest that you send us your tech packs or fill in our contact form and we will get in touch with you.
How does the process work?
After you reach us, we discuss about your designs and techpacks.
We send you our pricing according to your designs and quantities.
After you confirm pricing, we start with sampling. We send you a sample and if everything is good for you we continue with bulk production.
What are the lead times for each process?
These are the typical lead times for projects that do not require the development of custom fabrics, trims and notions.
Sampling: 10-15 days
Bulk Production: 6-8 weeks
Quality Control Checks: 2-3 days
Packing & Shipping: 2-3 days
If you don't have tech packs and if you need fabric sourcing, we will need an extra 2 weeks in the beginnig.
When does the lead time for sample and production start?
The lead time for samples starts when all the details in the tech packs are finalised and approved by the client and when project prepayment is received.
For production, the lead time starts once the pre-production is approved and the downpayment to purchase fabric is received.
Do you work with third party suppliers?
Yes, we do work with third-party suppliers and service providers on some processes like printing, embroidery, labels and packaging and photography.
What are your shipping options?
We offer different delivery options to suit your budget or requirement.
We use various shipping providers like DHL, FEDEX, UPS and & trusted freight forwarders to ship your orders by either air or sea freight.
For orders weighing above 100kg/500 pieces, we offer sea freight options to certain countries.
Do note that delivery time varies by delivery location and sea freight takes longer than air freight for delivery.
Shipping Costs
For shipping rates, please kindly get in touch with us with your address and order quantities details for a custom quote here.
What incoterms you offer?
We offer the following incoterms for shipping.
EXW (Ex Works) Incoterms
The seller is only required to deliver goods at a predetermined location, and the buyer bears responsibility for shipping costs. Along with these costs, the buyer assumes responsibility for the related risks of the goods which may include anything from customs regulations to loading and transferring to other ships.
This is applicable to both air and sea freight.
FOB (Free On Board)
The seller is responsible for the goods until they are delivered to the port, and the buyer is responsible for freight charges. If the terms include “FOB destination, freight prepaid,” the seller is responsible for goods until delivered, provided there are no insurance claims. In this scenario, the seller is responsible for the freight charges.
This is applicable to both air and sea freight.
CNF (Cost and Freight)
The seller organises the loading and transporting of goods all the way to the destination port. The seller is responsible for the transportation cost of freight to the final port.
The risk of the goods being damaged on lost stops being the seller’s responsibility from the time the products are loaded onto the vessel. During transit and unloading of the goods, the buyer assumes the risk and must organise adequate insurance.
This is applicable to both air and sea freight.
CIF (Cost, Insurance, and Freight) Incoterms The seller is responsible for paying the costs and freight shipping necessary to bring the goods to the destination port, in addition to buying insurance against the risk of loss or damage of the goods. This is applicable to both air and sea freight.
DDP (Delivered Duty Paid) Incoterms The seller is responsible for handling the risks and costs of the shipment, including import duty, freight, and any other charges related to delivery. This is applicable to any mode of transportation (air freight, road, sea freight.)